1 AndyK #7225 | Rating: 4.82
It was a late evening call from a former potential photography client. “Hello, XYZ Photography, this is Andy speaking.” “Hi, I’m Michelle, I talked to you a few months back about taking pictures at my wedding, but we decided you were too expensive so we hired ABCD Photography instead. They were over $100 cheaper!” Me: “Yes, I do recall that, so how can I help you?” Her: “Well, we just got the pictures back [10 weeks after the wedding, much longer than my 2-3 week guaranteed delivery] and they look pretty bad. Well, there are a few good ones, but most are really bad.” Me: “I don’t understand, if you have a problem with the pictures, shouldn’t you be calling ABCD Photography?” Her: “Well, I don’t think the other photographer knew what she was doing, so we wondered if you could maybe fix some of the pictures?” Me: “How many pictures need fixing?” Her: “Well, she gave us 400 pictures on a CD, and I guess about 10 or 15 look good. We figured you would know how to do lots of neat stuff on the computer to make the pictures look better, since all the ones on your web site look great and the printed samples you have look fabulous. See, the thing is, we spent all our money on the wedding and kinda need somebody to do it for free, and was just wondering…” Me: click Disclaimer: all company names and individual names are fictitious but the rest of it is unfortunately true.
via Clientcopia : Coping with stupid clients
Tags: Clientcopia, wedding photography
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